FAQ & TERMS
WEBSITE is for the convenience of our customers to order & pay for DELIVERY OR PICKUP SERVICES.
PRODUCTS are the same as our restaurant menus. All images are from Fat Olive Dine-In Library, for illustration purposes only.
All our stocks and sauces are homemade, no preservatives, msg or off-the-shelves meat/vegetarian stocks. We bake all our sourdough breads too.
Please DO NOT order any seafood products if you are not in the PJ vicinity. Please AVOID ordering deep-fried items unless for dine-in. These items don't travel well.
PRICING is the same as at our restaurant's. A 10% transaction/service charge is applicable on check-out. Non-SST Tax.
ORDERS : Please refer to the Product Descriptions prior to placing your orders as Fat Olive will not be responsible for your wrong orders or any allergy reactions due to personal dietary restrictions etc.
Please indicate clearly on Check-out 'Order Summary' remarks, if any order instruction, add-on items for which product etc. & state your pick-up date & time. We will only process your orders after payment is made.
Click WhatsApp here your order # if you'd like to follow up on your order for in case system is down due to heavy traffic.
DELIVERY SERVICE : Last order by 8:30pm for same day delivery. You can place orders in advance at any date and time for future deliveries. Delivery is an added service to our customers who can't make it to our restaurant to pick-up or dine-in. Integrated with 3rd party courier co, Lalamove, you just pay direct Lalamove rates which will be auto-calculated to your complete address with zip code at check-out.
If order is placed/paid by 7pm for same day delivery, your order will be ready in 15-30min time. Lalamove's delivery timeline is indicated as within 1 hr within 10km radius. Hence, if order is placed/paid for by 7pm, your order should reach you say around 8-8:30pm, will subject to rain/traffic/peak hrs/availability/zip code.
Disclaimer : While Lalamove's delivery timeline is indicated as each delivery will be within 1 hr, within 10km radius, Fat Olive cannot be held responsible for any logistics delay. Customers will be notified via text directly by the courier once the order is picked up, to track the location status. Their waiting time at customer's receiving point is strictly not more than 10min, surcharge applies at RM2 for every 5min after, which are to be negotiated/paid directly between customer & courier directly.
SELF PICK-UP is always the better option for personal time management and orders. CAR delivery will offer better assurance with weather. BIKE delivery will subject to weather conditions such as rain.
Delivery option is via CAR 50cm x 50cm x 50cm. Due to the limited BIKE availability at our venue, please arrange for your own courier to pick-up if a cheaper Bike option is preferred, we will have your order ready at your specified time upon your order confirmation.
PAYMENT OPTIONS : CREDIT CARDS Visa/Master, ONLINE BANKING - FPX/Bank Transfer/Union Pay & eWallets (Boost, TnG & GrabPay), all Secured SSL Protected.
REFUND : Please refer here.
MISCELLANEOUS :
This website is currently a stand-alone system with no printing integration & all orders/payments/invoices are only available via auto-email.
For other enquiry and assistance, just click the red button at the bottom on your phone screen.